Effective Date:10/3/2024

1. Introduction

Welcome to “My Herbal Advisor,” a comprehensive platform providing personalized herbal solutions rooted in Traditional Chinese Medicine (TCM). These Terms of Service (“Terms”) govern your use of our services, including our website, products, the Flora chatbot, and the ability to schedule appointments with certified herbalists. By accessing or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Description of Services

• General Services: “My Herbal Advisor” offers an e-commerce platform where users can purchase personalized herbal products based on TCM principles.
• Flora Chatbot: Flora is a health assistant chatbot that interacts with users by analyzing images of their tongues, asking health-related questions, and offering potential diagnoses, health insights, and lifestyle feedback based on TCM principles. However, Flora is not a substitute for professional medical advice.
• Herbalist Appointments: Our platform allows users to schedule consultations with certified herbalists for personalized health advice and treatment plans based on TCM. These consultations are intended to complement, not replace, traditional medical care.

3. Acceptance of Terms

By accessing or using our services, including Flora and scheduling herbalist appointments, you agree to be bound by these Terms. If you do not agree, you must cease using our services immediately.

4. Disclaimer of Medical Advice

• General Disclaimer: The information provided by “My Herbal Advisor,” including through Flora and consultations with herbalists, is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
• Flora-Specific Disclaimer: Flora’s recommendations, including lifestyle feedback and health insights, are based on TCM principles and should be used as a reference only. All results should be verified by a qualified healthcare professional.
• Herbalist Consultations Disclaimer: While our certified herbalists provide personalized advice based on TCM, their recommendations should not replace medical advice from a licensed healthcare provider. Always consult with your primary healthcare provider before starting any new health regimen, especially if you have existing health conditions, are pregnant, or are taking other medications.

5. Accuracy of Information

“My Herbal Advisor” strives to provide accurate and up-to-date information. However, we do not guarantee the accuracy, completeness, or usefulness of any information provided on our platform, through Flora, or during herbalist consultations. The information provided should be independently verified by users.

6. User Responsibilities

• Account Creation: Users must provide accurate information when creating an account and are responsible for maintaining the confidentiality of their login credentials.
• Image and Data Quality: For Flora to provide accurate analysis and recommendations, users must ensure that the images uploaded are clear and the health-related information provided is accurate.
• Prohibited Uses: Users must not use our services, including Flora and herbalist consultations, for any unlawful or prohibited purposes.

7. Ordering and Payments

• Order Acceptance: Orders placed through our website are subject to acceptance by “My Herbal Advisor.” We reserve the right to refuse or cancel any order.
• Payment Terms: Accepted payment methods include credit cards and other third-party payment processors. By submitting your payment information, you authorize us to charge your selected payment method for the applicable fees.
• Pricing and Promotions: Prices are subject to change without notice. Promotions may be subject to specific terms.

8. Scheduling and Payment for Herbalist Appointments

• Appointment Scheduling: Users can schedule appointments with certified herbalists through our platform. Appointments are subject to availability and confirmation by the herbalist.
• Appointment Fees: Fees for herbalist consultations must be paid at the time of booking. These fees are non-refundable unless the appointment is canceled by “My Herbal Advisor” or the herbalist.
• Rescheduling and Cancellation: Users may reschedule or cancel appointments within 48 hours of the scheduled time. Cancellations made after this timeframe may be subject to a cancellation fee.

9. Shipping and Delivery

• Shipping Options: We provide various shipping options, which will be displayed during checkout. Delivery times are estimates and may vary.
• Delivery Delays: We are not responsible for delays caused by shipping carriers, natural disasters, or other factors beyond our control.

10. Returns and Refunds

• Return Policy: Returns are accepted within 7 days, provided the products are unopened and in their original condition. Certain items, such as opened herbal products, may not be eligible for return.
• Refunds: Refunds will be processed to the original payment method within [Insert Timeframe] upon receipt of the returned item.

11. Limitation of Liability

“My Herbal Advisor” is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. This includes damages or losses resulting from your use of Flora, herbalist consultations, or any other service provided by “My Herbal Advisor.”

12. Intellectual Property

All content, features, and functionality on our platform, including Flora and the herbalist services, are the property of “My Herbal Advisor” and are protected by intellectual property laws. Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal, non-commercial use only.

13. Privacy Policy

“My Herbal Advisor” respects the privacy of its users. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. While we take measures to secure your data, we are not liable for any damages resulting from unauthorized access to your data.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of our services after such changes constitutes your acceptance of the new Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina. Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration inthe State of North Carolina, following the rules of the American Arbitration Association (AAA).

16. Contact Information

If you have any questions about these Terms, please contact us at:

• Email:info@myherbaladvisor.ai

By using “My Herbal Advisor,” including the Flora chatbot and scheduling herbalist appointments, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.