Privacy Policy for “My Herbal Advisor”

Effective Date:10/3/2024


1. Introduction

“My Herbal Advisor” is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, including our website, Flora chatbot, telehealth consultations, and any third-party services we integrate with.

2. Information We Collect

  • Personal Information: We collect personal information that you provide when creating an account, placing an order, or scheduling an appointment. This may include your name, email address, phone number, billing information, and health-related information you share during consultations.
  • Health Data: When using the Flora chatbot or scheduling telehealth consultations, we may collect health-related information such as tongue images, answers to health questionnaires, and other data you voluntarily provide to receive personalized recommendations.
  • Usage Data: We collect information on how you interact with our website and services, including your IP address, browser type, device information, and pages visited. This helps us improve our services and user experience.

3. How We Use Your Information

  • Personalization: We use your personal and health-related information to provide personalized herbal recommendations through Flora and during telehealth consultations.
  • Order Fulfillment: Your information is used to process and fulfill orders, including payment processing and shipping.
  • Customer Support: We may use your contact information to respond to inquiries, provide customer support, and send updates about your orders or appointments.
  • Improvement of Services: Usage data is analyzed to enhance the functionality and performance of our website and services.

4. Information Sharing and Disclosure

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfillment, hosting telehealth services, and the platform on which the Flora chatbot is built. These providers are required to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Compliance: We may disclose your information if required by law or if we believe that disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.


5. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption of sensitive data, secure servers, and regular security audits. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

  • Access and Correction: You have the right to access and correct the personal information we hold about you. You can update your information through your account settings or by contacting us directly.
  • Data Deletion: You may request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or operational purposes.
  • Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the emails or by contacting us directly.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

 

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@myherbaladvisor.ai